Shipping policy

Shipping Policy

At Retro Sales, we want to get your gear to you as quickly and safely as possible. Please review our shipping standards and rates below.

1. Shipping Rates (Australia Wide)

  • Products: FREE Standard Shipping on all product orders over $80.

  • Services: Shipping for console repairs and services is calculated at checkout based on physical weight and your location.

  • Standard Rates: For orders under $80, shipping is calculated automatically at checkout.

2. Order Fulfilment & Tracking

  • Confirmation & Tax Invoices: Once you place an order, you will receive an initial confirmation email. You can download a PDF Tax Invoice directly from this email for your records.

  • Tracking Notifications: As soon as your order is packed and dispatched, we will send a Fulfilment Email containing your Australia Post tracking number. This allows you to follow your gear every step of the way.

3. Choose the Right Speed

  • Life’s Too Short for Slow Mail: We strongly recommend selecting Express Post. It includes full tracking and significantly faster transit. Seriously, you’ll thank us later—especially during peak holiday seasons when the network gets very busy.

4. Our Environmental Commitment (Packaging)

We care about the planet as much as we care about retro gaming. To reduce our environmental footprint:

  • Recycled Materials: Where possible, we reuse and recycle sturdy shipping boxes and internal packaging materials. Your order might arrive in a box that has had a previous life!

  • Protection First: Regardless of whether the box is new or recycled, we ensure your items are packed to our high technical standards to prevent damage during transit.

5. Dispatch & Delivery Times

  • Dispatch: Items are typically dispatched within 2 working days.

  • Pre-orders: These are typically fulfilled within 2–3 weeks.

  • Domestic Delivery: Typically up to 10 business days for Standard.

  • International Delivery: Europe: 7–10 business days. USA currently suspended.

    • Rest of the World: Approximately 14 business days.

6. Christmas & Holiday Deadlines

The cut-off for Christmas delivery is 10th December. We exclusively recommend Express Delivery during the holiday season to ensure your items arrive on time.

7. Security: "Safe Place" & Signatures

  • Authority to Leave: We do not cover loss or theft if you have instructed Australia Post to leave your items "in a safe place." We consider this a high-risk practice and do not support it.

  • Signature on Delivery: If you can't be home, please message us at the time of order so we can require a Signature on Delivery. Your item will then be held securely at your local Post Office for collection.

8. Delayed or Missing Items

If you haven't received your item within a week of the expected date, please Contact Us.

  • Address Accuracy: Please check your delivery address before buying. We cannot be held responsible for lost items where an incorrect address has been provided.

Rental Agreement: https://www.retrosales.com.au/pages/rental-agreement